Privacy Policy

Thiru Vaigai Trading (“we,” “us,” or “our”) operates the Vaigai Supermarket website (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us. Please read this policy carefully. By using the Site, you agree to the practices described here.

1. Information We Collect

Personal Information you provide to us:

  • Name, email address, phone number, and delivery/billing address
  • Account login credentials (username and password)
  • Payment information (processed securely through our payment partners; we do not store full card details)
  • Order history and purchase preferences
  • Any information you submit through feedback forms, reviews, or customer support requests

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on the Site, and browsing behavior
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Create and manage your account
  • Communicate with you about orders, promotions, and updates
  • Improve our Site, products, and customer service
  • Respond to inquiries and provide customer support
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Delivery and logistics partners to fulfill your orders
  • Payment processors to complete transactions securely
  • Service providers who assist with Site operations, marketing, or analytics
  • Legal authorities when required by law or to protect our rights

4. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can control or disable cookies through your browser settings; however, this may affect certain features of the Site (such as your shopping cart).

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your account and personal data
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing where applicable
  • To exercise these rights, contact us using the details below.

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Vaigaione

📞 Phone: +97 123 456 7890
📧 Email: feedback@vaigaisupermarket.com