Terms & Conditions

Welcome to Vaigai Supermarket. These Terms & Conditions (“Terms”) govern your access to and use of the Vaigai Supermarket website (the “Site”), operated by Thiru Vaigai Trading (“we,” “us,” or “our”). By accessing or using our Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General

  • You must be at least 18 years old, or using the Site under the supervision of a parent or legal guardian, to make purchases.
  • We reserve the right to update, modify, or replace these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

2. Account Registration

  • To place orders, you may be required to create an account with accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Products and Pricing

  • We make every effort to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, or other content are error-free.
  • Prices are subject to change without prior notice. The price charged will be the price displayed at the time of order confirmation.
  • Product availability is not guaranteed. In case an ordered item is out of stock, we will notify you and offer a substitute, refund, or removal of the item from your order.

4. Orders and Payment

  • By placing an order, you are making an offer to purchase the product(s), which we may accept or decline at our discretion.
  • Payment must be made in full at the time of order through the payment methods available on the Site.
  • We reserve the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or other issues, with a full refund issued where applicable.

5. Delivery

  • We aim to deliver orders within the estimated timeframes provided at checkout; however, delivery times are estimates and not guaranteed.
  • You are responsible for providing an accurate delivery address and being available to receive the order. Additional charges may apply for redelivery due to customer unavailability or incorrect address details.
  • Risk of loss or damage to products passes to you upon delivery.

6. Returns and Refunds

All returns, replacements, and refunds are governed by our [Refund Policy], which forms part of these Terms.

7. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems, accounts, or networks
  • Upload or transmit viruses, malicious code, or harmful content
  • Interfere with the proper functioning of the Site
  • Post false, misleading, or defamatory reviews or content

8. Intellectual Property

All content on the Site, including logos, text, graphics, images, and software, is the property of Thiru Vaigai Trading or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Site content without our prior written consent.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media pages). We are not responsible for the content, privacy practices, or terms of use of any linked third-party sites.

10. Limitation of Liability

To the fullest extent permitted by law, Thiru Vaigai Trading shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased, including but not limited to loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold harmless Thiru Vaigai Trading, its employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.

13. Termination

We reserve the right to suspend or terminate your access to the Site and/or account, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📞 Phone: +97 123 456 7890
📧 Email: feedback@vaigaisupermarket.com